Q:How does CallRebound actually work?

Answer: Whenever you miss an incoming call—whether you’re on a job site, with a client, or after hours—CallRebound automatically texts that caller in under 5 seconds with a custom message (like asking how you can help or sharing your booking link). It keeps the customer engaged so they don't call your competitor.

Q:How long does setup take?

Answer: Under 2 minutes! Just connect your business phone number, set your automated text message, and you’re live. No coding or technical skills required.

Q:Do I need to change my current business phone number?

Answer: No! CallRebound works seamlessly alongside your existing business line, cell phone, or Google Business profile. You keep your exact same phone number.

Q: I use my personal cell phone for my business. Will this work for me?

"Yes! You don't have to change your number or switch carriers. Whenever you miss a call on your cell, CallRebound handles the automated text follow-up in the background. All lead replies go straight to your mobile app so your work messages stay organized and separate from your personal texts."

Q:What happens after the 14-day free trial?

Answer: You’ll get 14 days of full, unrestricted access to capture missed calls completely free. If you love it, your plan automatically continues at just $99/month. You can cancel with one click anytime in your settings.

Q:What happens if a customer texts back to the automated message?

Answer: Their reply goes straight to your mobile app and email dashboard. You or your team can reply back immediately via 2-way text to close the job or answer their questions.

Q:Do I or my staff need to download a complicated app?

Answer: No. You can get instant SMS text alerts straight to your regular phone and reply with a single tap—no app required. If you prefer an app, our free mobile app (iOS & Android) is also available to manage all your chats in one place.

Q: How do I change my automated text message or update my booking link?

Answer: You can log in anytime from your phone browser, laptop, or our free mobile app. Just go to your settings, type out your custom text reply, and hit save. It updates instantly in under 10 seconds.

Q:Is there a long-term contract or setup fee?

Answer: Never. CallRebound is month-to-month with $0 setup fees. You can cancel your account at any time with no penalties.

Q: What if I miss a call after business hours or on weekends?

Answer: CallRebound works 24/7! Whether a call comes in at 2 PM or 2 AM, the instant automated text response goes out immediately, letting customers know you'll follow up or giving them your direct booking link.

Q: Can I customize the automated text message?

Answer: Absolutely! You can easily edit the SMS text to match your business voice, include your booking link, or ask specific screening questions.

Q: Do I need any special software or hardware to use this?

Answer: None at all. CallRebound runs in the cloud. You don't need new hardware, expensive phones, or complex software—everything is managed right from your phone or laptop.

Q: Will I still be able to call people back directly?

Answer: Yes! The instant text acts as an immediate safety net to keep the customer engaged so they don't call a competitor. You can still call them back on your phone whenever you're free.

Q: What phone number should I use when signing up?

A: Use your mobile cell phone number! This is where we’ll send your instant SMS alerts whenever a missed call lead texts back. Your existing business line stays exactly as it is.

Q: What if I have questions or need help setting up?

Answer: We are here for you! You can text our support line directly at [Your GHL Business Phone Number] or email us at [email protected]. We respond quickly to make sure you're up and running in under 2 minutes.